Who are we? Victim Support Gifts is a trading name of Otter House Ltd (Company Number: 2655839) who operate this website on behalf of Victim Support. Otter House Ltd is the Data Processor for this website and are registered with the Data Protection register under Registration Number Z6136350. Victim Support is the Data Controller for this website and are registered with the Data Protection register under Registration Number Z764183X.
When you visit our website, we track each browsing session and the various products you have visited. We do this for several reasons including gaining feedback on our products and services, as well as being able to provide a better service to you by recommending products and services we think you will like. We use this data to tailor our emails to you and make use of it through our other marketing channels if you have subscribed to our email list or any of those other channels.
We do not store or hold any credit or debit card information. All payments go through our payment providers (Sage Pay and PayPal) securely using encryption. We store your device type and IP address in our system logs for fraud protection reasons and to help identify any intrusions or denial of service attacks on our website. We do not use your IP address for any other reason and all logs are stored securely on our servers. These logs are deleted periodically.
Our website servers are hosted in Germany.
Who do we share your data with? For us to function as a business and provide you with the best possible customer service and experience, we work with a few other third parties. We also share some of your data with our customer support team and other staff members as required so they can support you in case of a problem with a purchase or product or to help fulfil our contract with you (for instance a warehouse picker/packer). We only share your data with third party companies to fulfil our services to you. We will never sell your data to any other company or third party.
We use a variety of other third-party companies who provide professional services to us and help us run our business. These companies help us with things like merchandising our site and internal search results of our website, marketing agencies, email service providers, advertising partners and other software partners (for example postcode lookup). We may use companies whose services are either based in the EEA (European Economic Area) or are located outside of the EEA but are under an equivalent and approved privacy scheme by the EU (for example the EU-US privacy shield see here for more information: https://www.privacyshield.gov/welcome).
Our current Data Processors are:
Google analytics: Our website like many others uses GA to track information about number of users, pages visited, length of browse time. We use this information to improve our sites and services.
Clientbase Fulfilment Ltd: Clientbase Fulfilment Ltd fulfil your order and then remove the order information after suppling the order details to Victim Support. Clientbase Fulfilment Ltd is a Data Processor for this website and are registered with the Data Protection register under registration number Z6136350.
Your Rights Under the General Data Protection Regulations (GDPR) you have several new rights in relation to the data we store and hold about you:
- The right to see what information we have via a subject access request: please contact the Data Controller: email email@example.com or write to: Victim Support, 1 Bridge Street, Derby, Derbyshire, DE1 3HZ.
You can read more about your rights and GDPR here at the information commissioner's office https://ico.org.uk
Marketing: If you do not wish to receive our marketing anymore, you can stop receiving marketing messages from us through
- Previous marketing emails we have sent you by clicking the unsubscribe link - By contacting our customer services team
Data Retention We keep order information for our own records and legal reasons for a limited amount of time. However, we will not keep this information longer than is necessary. If you do ask for your data to be erased, we may not be able to remove all of it due to ensuring we uphold our responsibilities to legal or regulatory requirements, fraud and abuse or to enforce our terms and conditions.
How to contact us We always want to hear from our customers (especially if you feel we've let you down or could do better).
- Have any questions or feedback about this notice - Would like us to stop using your information - Want to exercise any of your rights as set out above, or have a complaint
Please don't hesitate to contact our customer care team, who will be happy to answer any questions you may have.
You can contact the Victim Support privacy team by email firstname.lastname@example.org or write to: Victim Support, 1 Bridge Street, Derby, Derbyshire, DE1 3HZ.